Support

We're here to help

Stratorra is built and supported in West Texas. Reach a real person by email or phone Monday to Friday, 7 a.m. to 6 p.m. Central, and any time for urgent field issues.

Contact us

• Email: support@stratorra.com. We answer within one business day, usually sooner.
• Phone: (432) 940-8384
• Already a customer? Use the Help link at the top of any screen in your Stratorra app. It fills in your company and account for you.

Billing and payments

• Your Stratorra subscription: receipts and invoices come from Stripe by email. To update your card or bank account, use the link in any receipt, or email us and we'll send a secure link.
• Paying an invoice from a company that uses Stratorra: that payment goes to the company that sent the invoice, not to Stratorra. For questions about the amount or the work, contact that company directly. For problems with the payment page itself, email us.
• Refunds and cancellations follow our Terms of Service. Email us to cancel or change your plan.

Account and security

• Forgot your password? Use "Forgot password" on your company's sign-in page, or ask your office to resend your login.
• Lost your phone with two-step sign-in? Email us from your work address and we'll verify you and reset it.
• Read how we handle your data in our Privacy Policy.

Stratorra by Dorcia Automations · Pecos, Texas