Terms of service

Last updated September 28, 2026

These terms are an agreement between Dorcia Holdings LLC, doing business as Dorcia Automations ("we"), and the company that signs up for Stratorra ("you"), including the people you give access to. If you signed an order form or proposal with us, it's part of this agreement, and it controls if the two conflict.

1. The service

Stratorra is software for oilfield service companies, provided online at your company's stratorra.app address. You get the modules on your order, set up for your company, with hosting, updates, and support included.

2. Your account and users

You're responsible for who you give access to and what they do in your account. Keep logins private and tell us right away if you think an account has been misused. Demo accounts are for evaluation only, contain sample data, and end on the date shown in the demo.

3. Your data

Your records (customers, tickets, invoices, employees, and everything else you enter) belong to you. You give us permission to store and process them only to provide Stratorra to you. We don't sell your data or use it for anyone else. You can export your data at any time, and for 30 days after your account ends. Our privacy policy explains how we handle it.

4. Connected services

You can choose to connect other services, such as QuickBooks Online, equipment trackers, or payment processors. Those services are provided by their own companies under their own terms. When you connect one, you authorize us to exchange data with it on your behalf as described on the connection screen. You can disconnect at any time. We aren't responsible for outages or changes in services we don't control, but we'll work to keep the connections working.

5. Acceptable use

Don't use Stratorra to break the law, to access another company's data, to interfere with or overload the service, or to copy or resell it. We can suspend access that puts the service or other customers at risk, and we'll tell you why.

6. Fees and payment

You agree to pay the setup and monthly fees on your order. Monthly fees are billed in advance and are non-refundable for the current month. If a payment fails, we'll let you know and retry; if it stays unpaid, we may pause access until it's resolved (your data stays safe). Prices for your current modules won't go up during your committed term; after that, we'll give 30 days' notice of any change. Taxes are added where required.

7. Term and cancellation

Your subscription continues month to month, or for the term on your order. Either side can end it with 30 days' written notice after any committed term. If you end the agreement early during a committed term, the remaining months of that term are due. We can end it immediately if you seriously break these terms and don't fix it within 15 days of our notice.

8. Availability and support

We work to keep Stratorra available around the clock and schedule maintenance for low-use hours when possible. Support is available by email and phone on business days. Stratorra can be installed on phones and computers as an app. It needs an internet connection to save work; if the connection drops, the app shows an offline screen and nothing already saved is lost.

9. Warranties and disclaimers

We'll provide the service in a professional way, consistent with this agreement. Beyond that, Stratorra is provided "as is." It helps you run your business, but you remain responsible for your own invoices, taxes, payroll, safety programs, and compliance decisions. Check anything that matters before relying on it.

10. Limitation of liability

Neither side is liable for indirect or consequential damages, such as lost profits or lost data that could have been exported. Our total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to your payment obligations or to either side's fraud or willful misconduct.

11. Confidentiality

Each side will keep the other's non-public business information confidential and use it only for this agreement.

12. General

Texas law governs this agreement, and any dispute will be handled in the state or federal courts in Texas. If part of these terms can't be enforced, the rest still applies. We may update these terms; if a change is meaningful, we'll email you at least 30 days before it takes effect, and you can cancel before then if you don't agree.

Contact

Dorcia Automations · P.O. Box 92, Wink, TX 79789 · (432) 940-8384 · demos@stratorra.com